Privacy & Consent Policy

What We Collect

We collect only the personal information needed to provide safe, effective massage and wellness services:

• Contact information — name, phone, email, mailing address
• Health history — relevant medical conditions, injuries, medications, allergies, and pregnancy status
• Session notes — treatment details, observations, and progress

Why We Collect It

• To assess suitability for treatment and ensure your safety
• To plan, deliver, and document your sessions
• To process payments and issue receipts
• To communicate appointment reminders or follow-ups
• To meet regulatory and legal record-keeping obligations

Consent

• By completing the intake form, you consent to the collection, use, and storage of your personal information for the purposes listed above.
• You may withdraw consent at any time in writing, understanding that this may limit or prevent our ability to provide services.
• We will not use your information for marketing without your separate, explicit consent.

How We Protect It

• Electronic records are password-protected and stored on encrypted devices.
• Only authorized personnel have access to client files.

Retention

Client records are retained for a minimum of 2 years after your last visit. After the retention period, records are securely destroyed.

Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

• Request access to your personal information on file
• Request correction of inaccurate information
• File a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC) if you believe your privacy rights have been violated